Tuesday, January 26, 2010
When I was small, I clearly remember my parents asking me for the ‘magic word’. I am sure as I raised my children that I too asked them for the magic word when they asked me for something. And the word was magic – because you knew if Mom asked you for the magic word, her answer to your question was likely yes. So 'please' became a natural part of our vocabulary.
In business there are magic words that we sometimes say but may rarely consider. When was the last time you focussed on ‘service’ instead of commerce? It’s true that commerce is the result of ongoing transactions within an organization – but s this the only thing that our businesses are reduced to?
How can I serve? Magic words in more ways than one.
A customer hears “how can I help you” on a regular basis – but rarely hears the question “how can I best serve your needs today?” It is hard to imagine anyone wanting to serve in this day and age. It seems that we regard serving as beneath us. Business has been reduced to the exchange of goods and services for a fee.
“How can I serve?” changes everything.
• How we look at our business
• Our attitude
• Our willingness to do what it takes
• Focuses on helping and not exchange of services for a fee
Asking how you can serve another focuses on the pay it forward attitude not the “what can I get mentality”
Serving another is the most spiritual connection we can make with another human being. It keeps us humble and sets an entirely different and non-competitive tone to business. When we serve we - do our best. True service is offered in the spirit of love.
Just think how those magic words can change your business. When no longer focussed on making money – we are rewarded monetarily and serve with joy. Adding the service mindset to any position – whether it is your own business or a business you work for brings the joy and contentment back into our work.
So tell me – How can I best serve you?
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